A software reseller contract is a legal contract that clearly defines the relationship between the company that originally developed the white label software and the reseller. The agreement aims to identify the rights and obligations of each party and to define the conditions for the resale of the software to the end customer. Dundas Lawyers helps resellers, suppliers and manufacturers develop or verify reseller contracts to protect their interests in the transaction and ensure compliance with the rules in the future. From time to time, we also help with the assembly of documents for those who wish to make several contracts. Fortunately, there is a simple way to avoid all this trouble and prevent your white-label business from coming back: software reseller agreements. However, you should not be delivered to your own devices after making a sale, especially if what you are selling is a recurring service. The provider must be prepared to intervene if the end user encounters a problem with their software or service. You should also be responsible for maintaining and updating the software. Their role as resellers should only be to resell products and services. Here at Sell Saas, we recognize the importance of software reseller agreements and give them great attention. We do them not only to protect our rights, but also to assure our customers that they will receive the product they need. For this reason, our customers are always familiar with their rights and know what they can expect from us. While this sounds like common sense, there are vendors who don`t recognize it in reseller software agreements, so resellers deal with disgruntled customers and try to solve software problems on their own.
A customer may want a creditor to be added to the contract between a dealer and a customer. This idea is not necessarily desirable and should be avoided as much as possible. If a customer wishes to maintain a direct relationship with a credit provider, it is preferable for the reseller to assist and instead act as a referral partner. The more you come out of the reseller software agreement, the better. If you want to help end-users install the software, provide training and provide additional services, you need to know this from the start. For a white-label software market to work, it must be beneficial to both parties – the producer and reseller should benefit from the collaboration.